Project Manager interpersonal skills

This skill set addresses the skills, knowledge and performance requirements for work team supervisors, front line managers and project managers to effectively use interpersonal skills to improve team performance.

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You can learn how to:

  • identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
  • model behaviours that demonstrate management of emotions
  • recognise and respond to the emotional states of others
  • promote the development of emotional intelligence in others
  • develop and/or implement processes to manage ideas and information including:
    • communicating information to support others
    • helping employees’ to contribute to fixing work issues
    • providing feedback on outcomes
    • resolution of issues raised
  • establish policies to ensure cultural diversity and ethical values
  • provide leadership through own behaviour including:
    • professional conduct that promotes trust
    • adjusting own communication style to meet the organisation’s needs
  • use networks to support the team and the organisation
  • develop systems to manage difficulties including:
    • identifying and resolving conflicts
    • how to address difficulties
    • processes to address issues and resolve performance issues
    • providing guidance, counselling and support
  • use leadership techniques and strategies
  • develop policies and procedures
  • support team to meet expected performance
  • provide formal and informal learning opportunities
  • develop performance plans for individuals or the team
  • communicate effectively with a range of stakeholders
  • communicate information between team and management
  • evaluate and take necessary corrective action.

The units covered can be used to work towards qualifications including BSB50215 Diploma of Business, or three (3) core units of BSB51915 Diploma of Leadership and Management

Units of Competency:

  • BSBLDR501 Develop and use emotional intelligence,
  • BSBLDR502 Lead and manage effective workplace relationships,
  • BSBWOR502 Lead and manage team effectiveness